Financial Services Digital Platform Modernisation

Permanent TSB

Digital platform architecture and delivery within a highly regulated financial services environment, balancing customer experience improvements with strict compliance and security requirements.

18 months

Senior architect within delivery programme

Technologies Used:

Optimizely

Microsoft

Services Provided:

Enterprise Architecture

Implementation Governance

Security and Compliance Architecture

Platform Governance

Financial Services Digital Platform Modernisation

The Challenge

Permanent TSB operates in a highly regulated financial services environment with strict governance, security, and compliance requirements.

Delivering digital improvements while meeting regulatory standards and internal risk controls presented significant complexity. The platform needed to enhance customer digital experience while satisfying financial services compliance frameworks, security standards, data protection regulations, and internal governance processes — all within the constraints of existing banking systems and infrastructure.

Our Solution

Contributed to digital platform delivery with a focus on architecture, governance, and integration within regulated constraints.

Worked embedded within the digital delivery programme to ensure platform architecture met both business requirements and regulatory obligations. Provided technical leadership across platform design, security architecture, compliance validation, and integration with core banking systems.

Key activities included:

Digital platform architecture within regulatory constraints
Security and compliance architecture design
Integration with core banking and legacy systems
Technical governance and risk management
Vendor and system integrator oversight
Platform delivery assurance and quality control
Regulatory and audit compliance validation
Architectural alignment with financial services standards

Results & Impact

Secure, compliant digital platforms delivered with confidence, supporting improved customer engagement without compromising regulatory obligations.

Key outcomes:

Successfully delivered regulated digital platforms meeting all compliance requirements
Enhanced customer digital experience within security and governance frameworks
Robust architecture supporting long-term platform evolution
Strong integration with core banking systems and infrastructure
Met all regulatory, security, and audit requirements
Reduced delivery risk through structured governance
Built sustainable platform foundation for future digital initiatives
Maintained operational stability throughout delivery

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