Terms & Conditions

1. Agreement to Terms

By accessing or using the Solitude Consulting website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Solitude Consulting provides technology consulting services, including but not limited to:

• Commercial platform strategy and architecture
• Implementation governance and oversight
• Platform rescue and recovery
• Martech and data architecture consulting
• Vendor evaluation and selection
• Digital resource vault access (free and premium tiers)

3. User Accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You agree to:

• Provide accurate and complete information
• Update your information to keep it current
• Notify us immediately of any unauthorised access
• Not share your account with others

4. Subscription Services

Free Tier

Free accounts provide access to selected resources including white papers, templates, and best practice guides.

Premium Tier

Premium subscriptions are billed annually at the rate displayed at checkout. Subscriptions automatically renew unless cancelled before the renewal date.

• You may cancel at any time through your account settings or Stripe portal
• Refunds are available within 30 days of purchase
• Access continues until the end of the billing period

5. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Solitude Consulting or its licensors and is protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer any software or tools we provide
• Resell or redistribute premium content

6. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt our services
• Upload malicious code or harmful content
• Impersonate any person or entity
• Collect user information without consent

7. Consulting Services

For consulting engagements, separate agreements will govern the specific terms, deliverables, timelines, and fees. These Terms and Conditions apply to website and digital resource usage.

8. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The services will be uninterrupted or error-free
• Results from using our services will meet your requirements
• Any errors will be corrected

9. Limitation of Liability

To the maximum extent permitted by law, Solitude Consulting shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Solitude Consulting and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Termination

We may terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these terms or is harmful to other users or our business.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting on our website. Continued use after changes constitutes acceptance of the new terms.

14. Contact

For questions about these Terms and Conditions, please contact us at: