Customer Solutions and Platform Leadership

LEVO

Technical strategy and customer solutions leadership across enterprise digital delivery, ensuring architectural consistency and quality across diverse client programmes.

36 months

Leadership role across multiple delivery teams

Technologies Used:

Optimizely

Microsoft

Salesforce

inRiver

Services Provided:

Enterprise Architecture

Platform Governance

Implementation Governance

Technical Leadership

Customer Solutions and Platform Leadership

The Challenge

LEVO delivers complex digital solutions for enterprise clients across CMS, ecommerce, and data-driven platforms.

Ensuring consistency, quality, and architectural rigour across diverse client programmes while scaling delivery capability. The challenge was maintaining high technical standards across multiple concurrent enterprise projects, each with unique requirements and constraints, while building repeatable patterns and architectural consistency.

Our Solution

Led customer solutions and technical strategy, overseeing platform architecture, delivery quality, and client engagement across multiple enterprise accounts.

Established architectural governance frameworks, technical design standards, and delivery quality processes across the practice. Worked directly with enterprise clients to translate business requirements into robust technical solutions, while mentoring delivery teams and ensuring consistency across programmes.

Key activities included:

Customer solutions architecture and technical leadership
Platform strategy across CMS, ecommerce, and data platforms
Enterprise client engagement and technical advisory
Delivery quality assurance and governance
Team capability development and mentoring
Architecture patterns and reusable frameworks
Multi-project technical oversight
Vendor and technology partner relationships

Results & Impact

Improved delivery confidence, stronger architectural consistency, and trusted senior engagement with enterprise clients.

Key outcomes:

Established repeatable architectural patterns across client programmes
Improved delivery quality and technical consistency
Built trusted senior relationships with enterprise clients
Reduced technical debt and delivery risk across projects
Created scalable governance frameworks supporting practice growth
Developed team capability and architectural maturity
Enabled successful delivery of complex enterprise programmes

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