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Experienced across leading enterprise platforms

Solitude Consulting

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Experienced across leading enterprise platforms

Solitude Consulting

Blog Posts tagged "Customer Insights" | Solitude Consulting

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Customer Insights

Articles and insights related to customer insights.

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Microsoft

Dynamics 365

Microsoft Customer Insights - Journeys: Real-Time Marketing in the Dynamics 365 Ecosystem

Microsoft Customer Insights - Journeys represents a fundamental shift in how organizations approach marketing automation within the Microsoft ecosystem. Formerly known as Dynamics 365 Marketing, this platform has evolved from a traditional outbound marketing tool into a sophisticated real-time journey orchestration engine.

September 18, 2025

8 min

Microsoft Customer Insights - Data: Building Unified Customer Profiles at Enterprise Scale

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Experienced across leading enterprise platforms

Solitude Consulting

Microsoft

Customer Data Platform

Microsoft Customer Insights - Data: Building Unified Customer Profiles at Enterprise Scale

In an era where customer experience defines competitive advantage, enterprise organizations face a fundamental challenge: their customer data is scattered across dozens of systems. Microsoft Customer Insights - Data emerges as a purpose-built Customer Data Platform designed to address this complexity at enterprise scale.

August 22, 2025

9 min